External organisational interfaces
Purpose & Scope
The purpose is to have defined interfaces to customers, suppliers and partners. The interface can concern all means to communicate CM-related issues, such as:
- System definition and system boundaries and how it is mapped against design authority
- Agreements on which party control specific Configuration Items
- Change process
- Joint CCB
- Data exchange agreements
- Agreements on how status accounting is preformed
- Common information repositories
- Configuration audits
- Terminology
- IT interfaces
CMplus assets
- Generic set of requirements for supplier's CM.
- CM-plan template.
- Generic set of requirements for interfacing organisations.
- Templates for formal agreements regarding CM activities.
Learning objectives
- Understand how to define and establish external organisational interfaces.
- Knowledge about what type of requirements that typically could be set on a supplier to achieve adequate CM support in a supplier-acquirer relationship.
Managed capability
- All interfaces are identified and documented to the extent that CM related issues can be managed.
- Requirements on supplier's CM are defined and provide support for all concerned stakeholders.
Performed capability
- All interfaces have been identified and to some extent defined and documented as part of the CM plan.
- Requirements on supplier's CM exists, but they are incomplete or do not provide any real support.
Incomplete capability
- No defined external interfaces exist or they are poorly documented. All CM issues are resolved reactively.
- No or very incomplete requirements are set on supplier's CM.